Effective Date: 05/25/2018
Security is the key to our shared success. Every element of the Opinions4Good and OpinionPlus user experience is designed to fiercely protect our members’ privacy and information. We make no distinction between 'personal' and 'non-personal' information — we protect both equally. And we are 100% transparent with our members about our policies, their data, and how to safely leave our programs.
Any survey data we collect from our members is delivered to our clients via pseudonymous data management. This means your name, email, and any other identifiable information on record will not be shared. Any exception to this must be approved by Op4G and consent must be willfully given by our members.
Collection of Member Data
We request the following data from you immediately upon registration:
- Contact information, e.g. your name and email address
- Unique identifying information such as a username and password
We also collect the following demographic information and use it to determine which surveys you may be eligible for:
- Date of Birth
- Marital Status
- Employment/Industry Focus
- Personal Interests
- Health Information
This information is your user profile, and is used by Op4G to do the following:
- Develop site updates to improve user experience
- Respond to customer service requests
- Administer your account and reward points
- Send you monthly newsletters
- Administer targeted surveys and product tests
Do we share or sell any of this information?
We may provide your personal information to companies that provide services to help us with our business activities such as sending you newsletters. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information as required by law, such as to comply with a subpoena or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request. If Op4G is involved in a merger, acquisition, or sale of any portion of its assets, you will be notified via email and/or via a prominent notice on this website. Any change in ownership or transferal of your personal information will only be done with the express content of you, the membership.
Our clients and research partners are not permitted to directly contact you, or any member of our Op4G properties without documented approval by Op4G. Methodologies that require personal contact (follow-up interviews, in-home and on-site product testing, focus groups) must be approved by Op4G and would require written or digital consent from you.
How do clients contact members if a follow-up is required?
Op4G will oversee and approve all member and client communication in the event that a client wishes to include you in an interview, product test, or other service beyond the scope of Opinions4Good and OpinionPlus web surveys.
Security and Compliance
Op4G stores personal and survey data in two physically separate server environments hosted by providers who ensure compliance with EU-US Privacy Shield and GDPR. Deliverables are provided to clients via a 'pseudonymous' data management framework. This means any data delivered to our clients or data processors will not include names, emails or other identifiable fields.
Your security when we collect and transmit your private data is also critical to us. Any data collected by Op4G is encrypted using Secure Socket Layer (SSL) security technology.
We follow and try to exceed industry standards to protect your personal data. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. In the event of a breach or loss of personal data, we will directly contact you with all pertinent information.
Members are assigned a non-traceable unique username that allows only Op4G staff to certify the authenticity of information we send to our clients. Our system is built to prevent the revealing of any individual identity.
Data Access and Retention
Op4G will retain member data for all active accounts to provide surveys, process payments, comply with legal obligations, resolve all disputes.
It is the responsibility of you, the member, to correct, update, or amend personal information while their account is active in order to continue participating in the Opinions4Good or OpinionPlus properties.
Inactive and Banned Members
Accounts with six or more months of inactivity may be deleted at our discretion.
If a member is banned due to fraudulent activity or violation of the Terms of Service, data may be retained and used to improve fraud detection methods Blacklisted and fraudulent Members wishing to discuss or contest a closed account are encouraged to email our support team at email@example.com
Consent and Participation Controls
Members have total control over the volume of communication they receive from Op4G and our participating non-profit partners. If you participate, classification and demographic questions (such as gender, age, profession, or postal code), will often be asked to gauge your eligibility.
We use this data provided by you to target specific surveys that fit your lifestyle and profession, as well as provide insights into client-funded studies associated with a variety of topics and industries.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You can choose to stop receiving correspondence at any time by following the Unsubscribe instructions included in both the header and content of our email invitations, or by accessing the email preferences in your Account Settings of either website.
Right to Withdraw Consent
Want to leave Opinions4Good or OpinionPlus? A single step of clicking ‘Delete My Account’ on your Account Profile will remove all personal, demographic, and member information from our databases as required by applicable law. Per our Terms of Service, deleting your account may result in forfeiture of the accrued account balance.
Browser Cookies and Tracking Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. While we do not require cookies to be enable to access our websites, many of our research partners do, and disabling cookies may disqualify you from some surveys.
We also collect and parse web server logs, which include data such as IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Links to 3rd Party Sites
Blogs and Contact Forms
Op4G’s Opinions4Good site hosts a blog feature with public commentary. Comments shared within these public features may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Social Media Integration
Op4G promises to post any changes to our privacy or other policies that affect member data on our website at least 7 days before making any change. If Op4G intends to have a change in ownership or controlling interest, or if we make any material changes, members will be notified by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to any change.
100% Transparency - Ask Our Data Protection Officer
Have a question or concern that we don’t answer on our website? Op4G has a dedicated support team available via email at firstname.lastname@example.org, as well as a Data Protection Officer responsible for all matters relating to privacy and data protection.
Opinions for Good (Op4G, Inc.)
93 Middle Street
Portsmouth, NH 03801